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Client Care & Conflicts of Interest


    Speaker: Pamela Keegan B.L.                                   3 MANAGEMENT POINTS


The legislative framework for solicitors operating in Ireland is constantly evolving but the core issue of client care is something which the Law Society has recently made much comment about. In its Annual Report of Lay Members 2014 – 2015, the Law Society Complaints and Client Relations Committee, noted that “The number of complaints alleging Inadequate Professional Services has gone up slightly in the past year.”


The Law Society is empowered to investigate complaints against solicitors by or on behalf of clients alleging the following:

  •  misconduct as defined by Section 3 of the Solicitors (Amendment) Act, 1960 as amended by Section 24 of the Solicitors (Amendment) Act, 1994 and by Section 7 of the Solicitors (Amendment) Act, 2002;


  • the provision of inadequate legal services as provided for by Section 8 of the Solicitors (Amendment) Act, 1994;


  • the charging of excessive fees as provided for by Section 9 of the Solicitors (Amendment) Act, 1994;

In addition, the Society may investigate any allegation, including an allegation withdrawn for whatever reason, where the Society considers that, in pursuance of its regulatory functions and in the public interest, the Society ought to investigate or continue to investigate.


Accordingly, this seminar will propose ways to minimise client complaints with reference to the specific types of complaints made to the Law Society in the last number of years. In particular, it will offer template letters for various types of communications with clients, will set out the requirements re: client communications and will also outline changes in statutory duties regarding information to be provided to new clients.

Course Type: Professional & Management Skills
Venue: Ormond Meeting Rooms, 31-36 Ormond Quay Upper
Start Date: 19/12/2017
End Date: 19/12/2017
Start Time: 13:30
End Time: 16:45
Last Booking Date: 18/12/2017
Registration Time: 13:10
Lecturer Name: Pamela Keegan B.L.

Cost: 195